Frequently asked questions

Quick answers about making, shipping, sizing and family bundles. Can't find what you need? Get in touch and we'll help.

Ordering and shipping

How long will my order take to arrive?

Every piece is made to order just for you. Making takes 2 to 5 business days, then US standard shipping takes about 3 to 7 business days. Shipping options and costs show at checkout.

Will my order arrive in time for Halloween?

The last day to order for Halloween is shown in the banner at the top of the site. Ordering by then allows time for making and US standard shipping.

How can I track my order?

When your order ships, we send you a shipping confirmation email with tracking.

Can I change or cancel my order?

Please contact us as soon as possible. Production starts quickly, so once your order is in production we can't change it.

What payment methods do you accept?

Checkout is secure and powered by Shopify. The available payment methods, including Shop Pay, show at checkout.

Sizing and fit

What sizes do you offer?

Adult T-shirts (Bella+Canvas 3001) come in XS to 5XL. Kids T-shirts (Gildan 5000B) come in kids XS to XL. Baby bodysuits (Rabbit Skins 4400) come in newborn to 24 months.

How do the sizes fit?

Adult tees are a unisex fit. Men usually take their normal size, and women who like a closer fit often size down one. Kids tees have a classic roomy fit, so size up if they're between sizes. Baby sizes go by age, so size up if your little one is between sizes or growing fast. Our size guide has the details.

Returns and care

Can I return or exchange my order?

Because each piece is printed to order, we can't take returns or exchanges for size or change of mind. A quick look at the size guide before you order helps everyone get the right fit.

What if my item arrives misprinted or damaged?

We'll replace misprinted, damaged or defective items for free. Just contact us within 30 days of delivery with a photo and your order number.

How are the designs printed, and how do I wash them?

Designs are printed directly onto the fabric (not embroidered), so they feel soft and flat. Machine wash cold inside out and tumble dry low. Don't iron directly on the print, and don't dry clean.

Family bundles

How does the family bundle discount work?

Pick pieces from our family sets and save 10% on 2 to 3 pieces or 15% on 4 or more. The discount is applied automatically in your cart.

Can we mix and match sizes and designs?

Yes. Mix and match sizes and designs across The Boo Crew (cute ghosts), Witches & Whiskers (black cats) and The Whole Patch (pumpkins), from adult tees to baby bodysuits.