Refund policy
Last updated: October 11, 2026
Every Lumi Threads item is printed to order, just for you, by our production partner Printify. Nothing is made until you place your order. Because of that, our refund policy works a little differently from a store that keeps stock on a shelf. Please read it before you buy.
Please check your size before ordering
We are not able to accept returns or exchanges for the wrong size, so please take a minute with our size guide before you order.
- Adult T-shirts: Bella+Canvas 3001, unisex fit, sizes XS to 5XL
- Kids T-shirts: Gildan 5000B, sizes kids XS to XL
- Baby bodysuits: Rabbit Skins 4400, sizes newborn to 24 months
If you are unsure which size to pick, contact us before you order and we will be happy to help.
Returns and exchanges
Because each item is made to order, we do not offer returns or exchanges for:
- Ordering the wrong size
- Change of mind
Misprinted, damaged or defective items
If something is wrong with your order, we will make it right. We will replace the item free of charge, or refund it if a replacement is not possible, when:
- The item is misprinted
- The item arrived damaged
- The item is defective
- You received the wrong item
To qualify, please contact us within 30 days of delivery.
How to report a problem
Use our contact form and include:
- Your order number
- A clear photo of the problem (for a wrong item, a photo of the item you received)
- A short description of what is wrong
We will review your request and let you know if we need anything else.
Lost parcels
If your tracking shows no progress for a long time, or your parcel shows as delivered but you cannot find it, please contact us with your order number. We will work with the shipping carrier and our production partner to sort it out.
How refunds are paid
If a refund is approved, it is issued to your original payment method. How long it takes to appear on your statement depends on your bank or card issuer.
Questions
For any questions about this policy, use our contact form.